Services

We look at problems from our customers’ perspective. We start by looking at current workflow, business requirements and challenges; then, we develop a unique solution. It’s what we call the Vantage Point. This process means that we deliver ultimate end-user engagement by bringing together the key elements of a successful Unified Collaboration strategy: Simplicity, Consistency, Accessibility, Interoperability and Quality of Experience. This approach encourages user adoption by enabling your team to connect, communicate and collaborate at anytime, anywhere, and from any device.

Vantage Consultancy

Learn more about our consultancy and deployment services.

Managed Services

Learn more about how we can manage your unified collaboration services.

Cloud Services

Learn more about our cloud services for your unified collaboration.

Vantage Consultancy

Design - Consultancy Services

Next Generation Workplace

The limitations of traditional offices spaces are increasingly clear as companies enable remote workers, seek ways to become more agile, and improve collaboration. A blend of physical and virtual workplaces gives the Next Gen worker autonomy and flexibility, while creating greater returns on productivity and talent retention. Our engagement team leverages information from your vision and thorough business mapping to develop strategies specific to your Digital Workplace initiatives.

Platform Integration

Technology never stands still, and in this day and age it is critical to the day to day running of every business.  As part of our professional services offering; Vantage’s highly skilled consultants analyse your existing Unified Collaboration infrastructure to identify needs and develop an architectural strategy for integrating Unified Collaboration solutions into the Microsoft Digital Workplace platforms.  The desired outcome is the design of a fit for purpose solution that ensures successful integration of your systems, leveraging existing investments and maximizing the available features of your Microsoft technology.

Agile Experience “SOE & Bespoke”

Our highly skilled Consultants and Solutions Architects can ensure you optimise your working spaces by taking you through a room stratification journey. This will help you to identify your enterprises needs and create fit for purpose environments that will actually work to enhance communication and collaborations environment.  Regardless of whether you need fully integrated audio visual spaces, creating multi format boardrooms that can be adapted for auditorium or town hall style meetings, teaming spaces, training environments, immersive telepresence suites, standard boardrooms or smaller spaces with a huddle room environment, our skilled professionals will ensure that you will get maximum adoption and exceptional quality of experience.

Use Case Development & Persona Mapping

Defining ‘where’ and ‘how’ people interact is the first step to building your Enterprise Communications Roadmap. Vantage Consultancy conducts a rigorous interview process within multiple stakeholders to collect a comprehensive set of business requirements Use Cases, and key features and capabilities needed. Additionally, your high-level vision of your technical objectives—such as mobile access, interoperability of existing or desired technologies—becomes a key factor in the planning process.

BUILD - Deployment Services

An upgrade to your technological tools and office environment is only as good as the usage it receives. Change is scary for many people; we’ve all seen the best laid plans and programs go virtually untouched due to the fear of the unknown. Vantage understands the challenge and remains your partner through post-implementation to ensure not only user adoption, but user confidence and satisfaction.

Vantage offers comprehensive project deployment end to end Unified Collaboration services. That means that we take control of the entire deployment process. Vantage orchestrates every element of the project whilst keeping communication simple, consistent and flowing between all parties. All projects are managed according to best-practice project processes with attention to detail in planning and documenting each and every step. We understand timeframes and requirements so that we can precisely organise our team, your team and the appropriate vendors to ensure that everything happens smoothly with as little effort on your part as possible. These three elements are included in our project services offerings which span a wide range of projects across unified communications, connectivity, and cloud.

  • Full project planning including detailed design creation and IT strategy development
  • Project management services utilising best practice, tested methodologies
  • Project deployment services.

Studies show that the most successful collaboration tools are those in which continuous training occurs. Vantage’s Comprehensive Training Program is a critical component to the success of your investment, and will ensure that it is adequately utilized. Our strategy makes certain that your users remain confident in their abilities successfully utilize the collaboration tools, lessening the burden on your IT department.  Could you see your team benefiting from…

  • Instructor-led training (in classroom)
  • Instructor-led training (virtual, classroom, lunch & learn)
  • Live webinar
  • Lecture Hall; Town Hall with lunch & learn

Your employees won’t engage with a tool they don’t know about! A tailored communications program will be developed by conducting a thorough analysis of your adoption practices. This program will define barriers and challenges to promoting user awareness, driving user adoption, increasing usage, and raising user satisfaction.  Our adoptions services include

  • Quick reference cards
  • Awareness-building banners and posters?
  • Email campaigns
  • Various training and awareness collateral?

The skillsets and requirements for collaboration are complex and constantly evolving. Many enterprises find that the depth of knowledge and time resources needed to effectively manage video systems requires seasoned and certified experts.  Our on-site staff are managed by Vantage with the full support of our headquarters’ engineers and 3-tiered support, while functioning as an extension of your own IT team. From daily usage troubleshooting to periodic system upgrades, you can focus on your meetings and projects with the confidence of having a local, dedicated staff.

Managed Services

Keeping focus on meetings, not the technology

Our managed services take you through the journey to transform your unified collaboration services, delivering both return on investment as well as the total cost of ownership. Our strategy delivers ultimate user engagement, reliability, scalability, and simple use, through our commitment to our quality of experience process.

Whether you’re connecting with executives located around the world, meeting with clients or negotiating your latest deal, you want to ensure ease of use for your conference.  Our white glove personalised service is delivered through the vMeeting Network Operations Centre “vNOC”. Our skilled Unified Collaboration specialists offer management and support services, including scheduling, launching of calls, greeting participants, recording calls, troubleshooting callers with access problems, and production services such as rearranging screen layouts on a multiparty conference.

We proactively monitor network performance using our own monitoring and alerting system. This provides remote, and real-time warnings based on endpoint devices exceeding network thresholds for latency, jitter and packet loss. Proactive monitoring includes performing a daily morning ‘Health Check’ to validate that each collaboration system is operational, which has proven to be a cornerstone for reliable unified collaboration.

We understand that a single point of contact is critical for successful incident management. We offer one specialised contact who will handle all technical issues from beginning to end, including the coordination of technical issue resolution with manufacturers or service providers and/or open trouble tickets with customer’s enterprise’s team.  So, if you do experience any unexpected collaboration issues, you have confidence that it will be resolved quickly and efficiently with updates generated automatically.

Leave the hard work to us. We perform system administration of the endpoints and core UC infrastructure for all operational activities including: reviewing system logs; completing planned software releases; managing global address books; maintaining configuration consistency; performing backups; and managing the asset inventory list.

Get more from your Unified Conferencing and Collaboration investment. The Service Reporting review meetings are held regularly to review utilisation, trending and performances against agreed Service Levels to ensure that you’re getting the most from our Conferencing Collaboration service. Service Reporting also includes incident reporting which recommended remedial action in an effort to prevent recurring problems.

Cloud Services

The cloud has revolutionised the day-to-day operations of many companies. For video conferencing cloud services, we leverage global points of presence so video can be transmitted securely and reliably at high speed, giving businesses greater reach for collaboration, both internally and externally. We offer a range of cloud services, including VaaS, starting with the analysis of your business, so we can build a highly-effective, bespoke solution that supports your business requirements.

Unified Collaboration is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types. While the need for Unified Collaboration is growing exponentially, the complexities associated with implementing a solution on premises put tremendous strain on the end user organization, both in terms of building new skill sets within internal IT resources and in the upfront CAPEX investment required to build an end-to-end solution with lengthy deployment cycles. Without the right technology, tools and well trained staff, managing a Unified Conferencing and Collaboration solution is meaningless.

Today, after riding the roller coaster of broken functionality and interoperability promises many customers and growing market acceptance of Cloud Unified Collaboration as a Service “UCaaS” options makes it possible for customers to embrace subscription business models basis that improve with age rather than locking themselves into a single vendor solutions and paying for them all upfront. Vantage’s vMeeting UC2UC Exchange is a secure innovative Unified Collaboration-as-a-Service (UCaaS) that overcomes interoperability challenges of your existing investment and provides a solid foundation that underpins Next Generation Workplace collaborative workflows.

vMeeting MCS (Managed Conferencing Services)

While other video conferencing providers offer simple cloud bridging services, vMeeting is unique, offering a scalable platform, access to unlimited virtual meeting rooms, and interoperability services with emerging technologies such as Microsoft Skype for Business and WebRTC. Our management and support services help you to maximise the ROI for your Unified Collaboration infrastructure and end-points (including Integrated Audio/Visual equipment). We make sure that your day-to-day conferencing is effective and efficient, through our white glove Concierge, Pro-active monitoring, Fault Management, System Administration and Service reporting.

vMeeting CEV (Could Enterprise Voice)

The vMeeting CEV provides Managed enterprise voice services to either your Cloud (Skype for Business online OR Teams or premise-based Skype for Business infrastructure delivering and end to end offering Unified Communications as a Service “UCaaS” that allows business’ to experience the full potential of Skype for Business Enterprise Voice leveraging the Vantage secure vMeeting UC2UC Exchange to provide SIP Gateway services. The vMeeting CEV replaces standard PBX while combining and integrating all your communications capabilities on including; mobile clients, instant messaging, presence, click to call from Microsoft Office applications, voicemail & to email, enterprise voice, audio/video conferencing and desktop-sharing.

vMeeting ICE (Intelligent Contact-Centre Exchange)

Consumer expectations and communication norms have changed. People now expect a two-way conversation in their communication channel of choice: phone, email, SMS (text), Instant Message, web, mobile or social media. Too many multi-channel contact centre solutions today still exist in silos, delivering a fragmented and frustrating experience for consumers. Vantage secure Cloud Contact Centre service vMeeting ICE is based on the Microsoft Skype for Business platform and provides comprehensive and unique solution, delivering all the core Contact Centre functions: Inbound Call Management ACD & IVR, Predictive Dialer, Call Recording, Live Call Monitoring, Data Analytics, Automated Speech Recognition and Workforce Management.